To fully experience the benefits, we recommend using the massage chair for at least two weeks to unwind in the comfort of your home and assess its suitability for your relaxation and relief needs.
If you find the chair isn’t the right fit, please reach out to our customer service at 09-6888999 or email us at info@goodmassage.co.nz within 30 days. For customers in Auckland, we’ll schedule a convenient home pick-up, while those outside Auckland will have a courier company arrange the collection.
Please note that a restocking fee of 20% of the final sale price will apply, and the return shipping cost will be the customer’s responsibility. To ensure a smooth return process, kindly retain the original packaging for the massage chair.
This 30-day refund guarantee is applicable exclusively to brand new massage chairs and does not cover second-hand units.
Rest assured, once we receive and inspect your returned item, we will promptly send you an email confirmation. Following a thorough inspection by our service team, your refund will be processed within 7-10 business days.
For more details, head to our Refunds, Repairs and Returns page.