Frequently Asked Questions
Everything you need to know about choosing, buying and enjoying your Good Massage products.
Choosing a massage chair is a personal decision, and it is normal to have questions before you buy. From finding the right model and understanding massage technology to delivery, warranty, finance and after-sales support, we have answered some of the most common questions below.
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Choosing a Massage Chair
How do I choose the right massage chair?
Start with four things: your body, your preferred massage intensity, your available space and your budget.
Different massage chairs suit different people. Some customers prefer a softer, relaxing massage, while others want stronger pressure, more advanced technology or greater full-body coverage.
Our team can help compare suitable models based on your height, massage preferences, household needs, available space and budget. Whenever possible, we also recommend trying a massage chair in person before making your final decision.
What is the difference between 2D, 3D and 4D massage?
These terms describe how the massage mechanism moves.
- 2D massage provides the core movements along the back.
- 3D massage adds adjustable depth, allowing the rollers to move further towards or away from the body.
- 4D massage adds greater variation in depth, speed, rhythm and movement for a more dynamic massage experience.
The technology is important, but a higher number does not automatically mean a better chair for you. Comfort and body fit matter just as much.
Which GoodMassage chair is best for me?
For customers looking for a simple starting point:
- Noven Plus — Best for smaller homes, everyday use and value.
- Healer X 4D — Our all-round choice for most families, combining 4D massage technology, comfort and strong value.
- Coupe One — Best for customers looking for a more premium flagship experience with advanced dual-core massage technology.
Can more than one person use the same massage chair?
Yes. Many GoodMassage models are designed to accommodate different users.
If several people in your household will use the chair, we recommend choosing a model with adjustable massage intensity, flexible settings and good adaptability across different body types.
Our team can help you identify the most suitable options for family use.
Can I try a massage chair before I buy?
Yes. We strongly recommend experiencing a massage chair before making your decision whenever possible.
You can visit GoodMassage stores and selected experience locations to compare different models, massage intensities and features in person.
If you cannot visit us, Chat with us online and we can help you compare suitable models over the phone.
Are massage chairs suitable for everyone?
Massage chairs are designed for relaxation and general wellness use and are not medical devices.
If you are pregnant, have osteoporosis, heart conditions, implanted electronic medical devices or another medical condition that may affect your ability to use a massage chair safely, we recommend speaking with your doctor or healthcare professional before use.
Delivery & Installation
Do you offer free delivery?
Yes. GoodMassage offers free delivery across New Zealand on eligible massage chair orders.
Certain rural, remote or special-access locations may have additional requirements, so we recommend providing your address or postcode before purchase if you are unsure. Our team can confirm the delivery arrangements for your location.
How will my massage chair be delivered?
Once your order is confirmed, our team will arrange delivery to your address.
For Auckland customers, delivery and installation are free of charge.
For customers outside Auckland, delivery is free of charge, but self-installation is required. Installation is straightforward, and we will provide guidance to help you set up your massage chair.
Because massage chairs are large products, we recommend letting us know about stairs, narrow hallways, difficult access or other special delivery conditions before your order is dispatched. If you have any special requirements, please contact our team before placing your order.
Will a massage chair fit through my door?
It depends on the model and the access to your home.
Before purchasing, check the dimensions of your doorways, hallways, stairs and the area where you plan to place the chair. If you are unsure, contact our team with your measurements or photos of the access area and we can help you assess the space.
Warranty & After-Sales Support
What warranty comes with a GoodMassage massage chair?
Selected GoodMassage massage chairs include up to 5 years of warranty coverage.
Warranty periods and coverage can vary by model, so our team will clearly explain the applicable warranty before you purchase. For full details, please refer to the warranty terms for your specific product.
What happens if my massage chair develops a problem?
Contact GoodMassage directly.
Our New Zealand support team can assist with troubleshooting, warranty claims, replacement parts, servicing and repair coordination. For eligible massage chair warranty claims, on-site assessment or repair may also be available depending on the circumstances and warranty terms.
Do you provide local after-sales support?
Yes.
GoodMassage provides New Zealand-based after-sales support, so you have a local team to contact if you need assistance after your purchase. We believe buying a massage chair is the beginning of the relationship, not the end.
Payments & Finance
Do you offer interest-free finance?
Yes. Eligible customers can apply for up to 36 months interest-free finance, subject to approval and the applicable lender’s terms and conditions.
Our team can help explain the available finance options and guide you through the application process.
Do I need to pay a deposit?
Some finance options may allow eligible customers to purchase with $0 deposit, subject to approval and the terms of the finance provider.
Other payment arrangements may have different deposit requirements. Contact our team and we can help identify the most suitable option for you.
Returns & Money-Back Guarantee
Do you offer a money-back guarantee?
Eligible purchases may qualify for GoodMassage’s 30-day money-back guarantee.
The guarantee applies subject to the relevant terms and conditions, including product eligibility, purchase method, product condition and return requirements. We recommend reviewing the full terms before purchasing.
What happens if I decide the chair is not right for me?
If your purchase qualifies for the 30-day money-back guarantee, contact GoodMassage within the applicable period.
Our team will explain the return process and arrange the next steps. Return conditions, collection or shipping costs and applicable restocking fees may apply under the terms.
Using Your Massage Chair
How often can I use my massage chair?
Usage depends on your personal comfort, the programme selected and the model you own.
For new users, we generally recommend starting with shorter sessions and becoming familiar with the chair before increasing the frequency or intensity. Always follow the operating instructions provided with your chair.
Does a massage chair replace professional medical treatment?
No.
Massage chairs are designed for relaxation and general wellness. They are not intended to diagnose, treat or cure medical conditions and should not replace advice or treatment from a qualified healthcare professional.
Still Have a Question?
Can’t find what you’re looking for? Our team is happy to help with product advice, delivery questions or support.